super ace plus Privacy Policy

1. Information We Collect

When you register and use the super ace plus platform, we collect certain personal information that is necessary to provide you with a safe and functional gaming experience. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or requesting withdrawals in Philippine pesos. We also collect technical data such as your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve performance. During the identity verification process, we may request copies of government-issued identification documents as required under applicable Philippine regulations. All information collected is stored securely and used only for the purposes described in this policy. You are responsible for ensuring that the information you provide is accurate and kept up to date.

Automatically Collected Data

In addition to information you provide directly, our platform automatically collects certain data when you access or interact with superaceplus.com. This includes cookies, session tokens, clickstream data, and game activity logs that help us understand how players use the platform and where improvements can be made. This data is used in aggregate form for analytics and is not used to identify individual users for marketing purposes without your consent. You may manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform.

2. How We Use Your Information

The personal information we collect is used to operate, maintain, and improve the super ace plus platform for players across the Philippines. Specifically, we use your data to process account registrations, verify your identity, handle deposits and withdrawals, respond to support requests, and send you important account-related notifications. We may also use your information to comply with legal obligations under Philippine law, including anti-money laundering requirements and responsible gaming regulations. We do not use your personal data to make automated decisions that significantly affect your rights without providing you an opportunity to review or contest those decisions. If you have opted in to receive promotional communications, we may use your contact details to send you relevant offers and platform updates, and you may opt out at any time by contacting our support team at [email protected].

3. Sharing Your Information

super ace plus does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud hosting providers, all of whom are contractually required to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your personal information to government authorities, regulatory bodies, or law enforcement agencies in the Philippines if required by law or in response to a valid legal request. We may also share data with fraud prevention services to protect the integrity of the platform and the safety of all players. Any third party that receives your data is bound by strict confidentiality obligations and is not permitted to use it for any purpose beyond what is necessary to fulfil their role. We will notify you of any material changes to our data-sharing practices by updating this Privacy Policy and revising the "Last updated" date at the top of this page.

4. How We Protect Your Data

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the super ace plus platform is encrypted using industry-standard protocols, and sensitive information such as payment details is handled in accordance with applicable security standards. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform and the data it holds. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities as required by law, and we will take immediate steps to contain and remediate the incident. While we make every reasonable effort to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your account and to keep your login credentials confidential.

Your Responsibilities

• Keep your account password confidential and do not share it with anyone.
• Log out of your account when using shared or public devices.
• Notify us immediately at [email protected] if you suspect unauthorised access to your account.
• Ensure the contact details on your account are accurate so we can reach you in case of a security concern.

5. Your Rights Over Your Data

As a player based in the Philippines, you have certain rights regarding the personal information we hold about you, in accordance with applicable Philippine data protection law. You have the right to request access to the personal data we hold about you, to request corrections to any inaccurate or incomplete information, and to request the deletion of your data in circumstances where we no longer have a lawful basis to retain it. You may also object to certain types of processing, such as the use of your data for direct marketing, and we will honour such requests promptly. To exercise any of these rights, please contact our support team at [email protected] with your registered account details and a clear description of your request. We will respond to all data rights requests within a reasonable timeframe and in accordance with our legal obligations. Please note that some requests may be subject to limitations where we are required by law to retain certain data, such as transaction records for anti-money laundering compliance purposes.

6. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, or for as long as is necessary to fulfil the purposes described in this Privacy Policy. Transaction records and identity verification documents may be retained for longer periods where required by Philippine law, including anti-money laundering regulations that mandate the retention of financial records for a minimum number of years. When your data is no longer required, we will securely delete or anonymise it in accordance with our internal data retention procedures. If you request the deletion of your account, we will process your request and remove your personal data from our active systems, subject to any legal retention obligations that may apply. You may contact [email protected] at any time to ask about the specific retention periods that apply to your data. We review our data retention practices regularly to ensure they remain proportionate and compliant with applicable regulations.

7. Updates to This Policy

super ace plus may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make material changes, we will revise the "Last updated" date at the top of this page and, where appropriate, notify registered players by email or through an in-platform notice. We encourage you to review this page periodically so that you are always aware of how your personal information is being handled. Your continued use of the platform after any changes have been posted constitutes your acceptance of the updated Privacy Policy. If you have questions about any aspect of this policy or how your data is used, please visit our FAQ page or contact the support team directly at [email protected]. For information about your rights and responsibilities as a player, you may also review our Terms and Conditions.